FAQ

1. When will you ship out the package?
   We process and dispatch our orders in 5 to 10 business days. 
   
   
2. I've selected the "Private Warehouse [Pay Later]" option.
   Please let us know immediately if you want to add to the order later to consolidate the package or alternative shipping options (FedEx,DHL, UPS) and we can provide you the shipping quote. https://omochajapan.com/pages/contact-us
   
   
3.  Customs and Import Duty
   Customers are fully responsible for any custom tax or duty (if they apply)
   Please check your local customs office for more information.
   
   
4. What Methods of Payment Do You Accept?
   Paypal and major credit cards. For bank transfers, please message us.
   
   
5. Shipping Methods
   Japan Post [SAL, Airmail, EMS], DHL [Available upon request]
   
   
6. Kits released on different dates?
   We consolidate and ship everything together after the release of your last kit.
   
   
7. Can I cancel my order?
   No cancellation after you place the order. 

Updated 2022.12.10